Amazon Driver Questions and Answers
1.
When delivering to an apartment complex and the customer is not home, it is okay to deliver the shipment to the leasing office.
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A.
No, shipments can only be delivered directly to the end recipient.
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B.
No, shipments cannot be delivered to leasing offices. Only secure mailrooms are okay.
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C.
Yes, but only if there is someone there to sign for it.
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D.
Yes, and a signature is not required as long as it is left inside of the leasing office.
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E.
No, if the customer is not at home, it is okay to leave the package in front of the apartment door.
Correct Answer
C. Yes, but only if there is someone there to sign for it.Explanation
Shipments can be delivered to the leasing office if there is someone present to sign for it. This means that the package will be securely received by someone responsible in the leasing office, ensuring that it does not get lost or stolen. However, if there is no one available to sign for the package, it cannot be left in the leasing office and must be delivered directly to the end recipient.Rate this question:
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2.
When delivering an Amazon shipment to a business, a signature is always required.
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A.
True
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B.
False
Correct Answer
A. TrueExplanation
When delivering an Amazon shipment to a business, a signature is always required. This is because businesses usually have strict protocols in place to ensure the security and accountability of their deliveries. Requiring a signature helps to confirm that the package has been received by an authorized representative of the business, reducing the risk of theft or disputes regarding delivery.Rate this question:
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3.
An attempt tag must be left on the customer's front door (or other common entrance) in which of the following situations?
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A.
When the shipment cannot be left safely at the customer's front door.
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B.
When the shipment is delivered to an alternate location such as the side or rear door.
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C.
An attempt tag must always be left regardless of the situation.
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D.
When the shipment is delivered to an alternate location such as a mail room or leasing office.
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E.
When the shipment is delivered to the front door but is placed out of view.
Correct Answer(s)
A. When the shipment cannot be left safely at the customer's front door.
B. When the shipment is delivered to an alternate location such as the side or rear door.
D. When the shipment is delivered to an alternate location such as a mail room or leasing office.
E. When the shipment is delivered to the front door but is placed out of view.Explanation
In the given question, the correct answer is a combination of multiple options. An attempt tag must be left on the customer's front door (or other common entrance) in the following situations: when the shipment cannot be left safely at the customer's front door, when the shipment is delivered to an alternate location such as the side or rear door, when the shipment is delivered to an alternate location such as a mail room or leasing office, and when the shipment is delivered to the front door but is placed out of view. This means that in any of these situations, an attempt tag must be left to notify the customer about the delivery attempt.Rate this question:
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4.
Is it okay to deliver to a customer's postal mailbox?
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A.
Depends, as long as the package can fit inside of the mailbox.
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B.
Depends, if the postal mailbox is secure it is okay to slide it in the opening.
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C.
It depends. If the customer requests the package to be left in the mailbox it is okay.
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D.
Yes, packages can be delivered to the mailbox anytime.
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E.
No, packages are never allowed to be delivered to mailboxes because mailboxes are for official USPS use only.
Correct Answer
E. No, packages are never allowed to be delivered to mailboxes because mailboxes are for official USPS use only.Explanation
The correct answer states that packages are not allowed to be delivered to mailboxes because mailboxes are designated for official USPS use only. This means that delivering packages to a customer's mailbox is not permitted.Rate this question:
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5.
What should you do when you are unable to locate an address?
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A.
Scan the shipment as attempted and bring it back to the facility.
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B.
Scan the shipment as attempted and call dispatch.
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C.
Scan the shipment as a wrong address and call dispatch.
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D.
Do not scan the shipment. Call dispatch and have them help provide directions to the address.
Correct Answer
D. Do not scan the shipment. Call dispatch and have them help provide directions to the address.Explanation
When you are unable to locate an address, the best course of action is to not scan the shipment and instead call dispatch for assistance. They can help provide directions to the address, enabling you to successfully deliver the shipment.Rate this question:
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6.
The delivery driver's image is very important. What are the required components of a complete driver image?
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A.
Company shirt
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B.
Jeans
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C.
ID badges
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D.
Magnetic placards on both sides of the vehicle
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E.
A company hat
Correct Answer(s)
A. Company shirt
C. ID badges
D. Magnetic placards on both sides of the vehicleExplanation
A complete driver image consists of a company shirt, ID badges, and magnetic placards on both sides of the vehicle. These components help in identifying the driver as a representative of the company and create a professional and uniform appearance. The company shirt signifies the affiliation with the company, while ID badges provide identification and security. Magnetic placards on the vehicle display the company's logo and further reinforce the driver's association with the company. Jeans and a company hat are not mentioned as required components for a complete driver image.Rate this question:
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7.
It is okay to toss the package on the ground as long as it is a small book.
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A.
True
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B.
False
Correct Answer
B. FalseExplanation
Tossing a package on the ground is not okay, even if it is a small book. It is important to handle packages with care to prevent damage or loss.Rate this question:
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8.
In order to let customers know that you are in front of their home with a package, which of the following should you NOT do?
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A.
Lightly tap the horn on your vehicle as you arrive.
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B.
Knock on the customer's door.
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C.
Ring the customer's doorbell.
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D.
Pull your vehicle into the customer's driveway.
Correct Answer
D. Pull your vehicle into the customer's driveway.Explanation
Pulling your vehicle into the customer's driveway should not be done in order to let customers know that you are in front of their home with a package. This is because it may be seen as an invasion of privacy and could potentially block their access to the driveway. It is more appropriate to lightly tap the horn on your vehicle as you arrive, knock on the customer's door, or ring the customer's doorbell to notify them of your presence.Rate this question:
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9.
Making sure that every package is scanned with the right event at the right time is important in order to provide accurate information to customers who may be tracking their orders on the internet.
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A.
True
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B.
False
Correct Answer
A. TrueExplanation
Ensuring that every package is scanned with the correct event at the appropriate time is crucial because it allows for the provision of accurate information to customers who may be tracking their orders online. This accuracy in tracking helps to maintain transparency and reliability in the delivery process, ultimately leading to customer satisfaction.Rate this question:
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10.
If you are delivering a package and the customer does not want it, what should you do?
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A.
The customer has to accept the package, then call Amazon and they will handle it.
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B.
The customer has to accept the package, then call Ensenda to handle it.
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C.
Scan the package as refused by the customer, take the customer's name and destroy the package.
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D.
Scan the package as refused by the customer, take the customer's name and return the package to the warehouse.
Correct Answer
D. Scan the package as refused by the customer, take the customer's name and return the package to the warehouse.Explanation
If the customer does not want the package, the appropriate action is to scan the package as refused by the customer, take the customer's name, and return the package to the warehouse. This ensures that the package is properly accounted for and returned to the appropriate location.Rate this question:
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11.
It is important to check all of the addresses while loading shipments because some of the packages may be going to businesses and you want to ensure that you attempt or deliver all business deliveries prior to 5 PM.
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A.
True
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B.
False
Correct Answer
A. TrueExplanation
It is crucial to verify all addresses while organizing shipments, especially because some parcels may be destined for business addresses. Most businesses operate during standard working hours and typically close by 5 PM. Ensuring that deliveries to these locations are attempted or completed before they close is essential for efficient logistical operations and customer satisfaction. This practice helps avoid missed deliveries that could lead to additional costs and delays.Rate this question:
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12.
When thinking about the Amazon account, what is a concession?
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A.
A concession is the amount of money paid for each delivery.
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B.
A concession is a type of delivery where a signature is not required.
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C.
A concession is when due to a delivery issue, a customer is reimbursed by Amazon.
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D.
Amazon does not use the term concession in association with its delivery program.
Correct Answer
C. A concession is when due to a delivery issue, a customer is reimbursed by Amazon.Explanation
A concession is when due to a delivery issue, a customer is reimbursed by Amazon. This means that if there is a problem with the delivery, such as a delay or damaged package, Amazon will provide compensation to the customer. It could be in the form of a refund, credit, or replacement item. This shows that Amazon takes responsibility for any issues that may arise during the delivery process and aims to provide a satisfactory solution to the customer.Rate this question:
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